Return and Refund Policy

Return and Refund Policy

Refund policy:

Thank you for shopping. We value your satisfaction and want to guarantee you a smooth return process. Please read our Returns Policy carefully as it contains important information about returns and refunds.

We have a 14 day return policy from the date you receive your item. To be eligible for a return, the item must be in the same condition in which you received it. It must be unused, with all tags attached and in the original packaging. In addition, you must provide a receipt or proof of purchase.

To initiate a return, please send an email to our support team info@

DO NOT return any products without an RMA or authorization from our support team. Products returned without an RMA or authorization may be refused and returned to you. We assume no responsibility for such returns.

Return Policy

To ensure that the goods can be returned, you must ensure the following:

  • Yes, I accept returns
  • However, we do not accept returns for 32 (certain) products.

Example -


Product name


Louis Vuitton Imagination fragrance sample


Christian Dior Ambre Nuit fragrance sample


Xerjoff XJ 1861 Naxos fragrance sample


Xerjoff Alexandria II fragrance sample


Xerjoff Laylati fragrance sample


Initio Rehab fragrance sample


Amouage Sunshine Woman fragrance sample


Amouage Epic Man fragrance sample


Amouage Jubilation XXV Man fragrance sample


Amouage Reflection Man fragrance sample


Arabic Oud Madawi fragrance sample


Arabian Oud Resala fragrance sample


Arabian Oud Madawi 40 Years Gold Edition fragrance sample


Goldfield & Banks Pacific Rock Moss fragrance sample


Giorgio Armani Acqua Di Gio Perfume fragrance sample


L'Homme Intense Prada fragrance sample


Mercedes-Benz Club Black fragrance sample


Al Haramain Detour Black fragrance sample


Luna Rossa Black Prada fragrance sample


Nishane Ani fragrance sample


Nishane Hundred Silent Ways fragrance sample


Armaf Club de Nuit Intense Man fragrance sample


Perfumes by Marly Althaïr fragrance sample


Perfumes by Marly Haltane fragrance sample


Armaf Night Club Uńtōld fragrance sample


Dsquared² Wood Green fragrance sample


Lattafa Eternal Oud fragrance sample


Lalique Ink Black fragrance sample


Lattafa Wine scent sample


Lattafa Asad scent probe


Molecule 01 Escentric Molecules fragrance sample


Tom Ford Black Extreme fragrance sample

  • Customers return products by mail
  • Customers will receive the return label to download/print
  • Due to customer remorse, customers will be given the option to download/print the return label
  • Product conditions must be “New” in original packaging, neither used nor damaged
  • 10% restocking fees required
  • The customer provides shipping costs for the return
  • Any items you have accepted and subsequently returned are your responsibility until they reach our warehouse. Pack the product well.

Would you like to exchange your product?

That's no problem at all. To do this, you can contact info@ . However, when exchanging a product, you will bear the costs of returning the product yourself.

If the product is damaged or the packaging is more damaged than is necessary to test the product, we may pass on this reduction in the value of the product to you. Therefore, handle the product carefully (handle it with care) and ensure that it is properly packaged when returning it.

If you have any questions or problems, please contact our customer service at info@

Step-by-step instructions for receiving a refund:

Please contact us by email ( info@ ) and state:

  1. a) Your order number.
  2. b) The reasons why you are requesting a refund.
  3. c) If there is any damage, please attach clear photos.


Once we have received and inspected your return, we will notify you and let you know whether the refund has been approved. If approved, you will automatically receive a refund in the form of your original payment. Please note that it may take some time for your bank or credit card company to process and post the refund. It may take up to 10 business days for the refund to be fully processed.

If you have any questions about our shipping policies, please contact our customer service team at

Telephone: +4917647637455

Email :

Address: Selbacher Straße 19A, Tholey, Saarland, 66636, Germany